READER FIELD KIT · 01
The seven-day friction audit.
Choose one repeating annoyance. Observe it before redesigning it. Change one thing, then keep only what genuinely helped.
1 · Name the moment
When does the friction become visible? Describe the physical moment without judging yourself.
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2 · Find the hidden steps
What must be found, remembered, cleared, decided or requested before the task can begin?
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3 · Run one small change
Move a tool, pre-decide an option, shorten the finish line or add a visible cue. Change only one variable.
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4 · Review on day seven
What became easier? What remained awkward? Keep one element, change one and remove one.
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